Two systems can exchange data reliably even when no off-the-shelf connector exists. The right option depends on the access each tool provides, how fast data must move, and what should happen when something fails.
Describe the workflow first
What event starts the movement? Which fields are needed? Is synchronisation one-way or two-way? How much delay is acceptable? A sound technical connection cannot be chosen before these questions are answered.
Common connection points
An API can read and change data directly, a webhook can announce an event immediately, and a scheduled file export may be enough for a simpler batch process. Legacy tools may also offer database or email-based paths with appropriate protection.
- API: flexible, direct connection
- Webhook: immediate event delivery
- File exchange: scheduled and auditable transfer
- Middleware: transformation, logging, and error handling
Failure handling is part of the integration
A connection is not complete because data travelled through it once. Retries, logs, duplicate protection, permissions, and alerts make it dependable in normal operation.
When not to build a custom integration
If the source system offers no stable access, its terms prohibit a connection, or the task is rare and low value, a manual step or replacing the tool may be the better decision.
A good integration is invisible during the working day and highly visible when someone needs to inspect or repair it.
Automation, AI, and custom software — always starting from the operation.